1. What products do you sell?

We specialize in high-quality men’s clothing and footwear, offering a wide range of products including casual wear, formal attire, sneakers, boots, and accessories.

2. Where do you ship from?

All orders are processed and shipped from our main warehouse located in Sheyang County, China.

3. Do you ship internationally?

Yes, we ship worldwide!
Shipping costs and delivery times vary depending on the destination country and shipping method selected at checkout.

4. How long does shipping take?

Estimated delivery times are as follows:

  • United States: 7–15 business days
  • Europe: 10–20 business days
  • Asia: 7–15 business days
  • Other regions: 15–30 business days

Please note that these are estimated times and may vary due to factors such as customs clearance or local carrier delays.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package online.

6. What payment methods do you accept?

We accept major payment methods including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Other secure payment gateways as available at checkout

7. Can I cancel or modify my order after placing it?

You may cancel or modify your order within 12 hours after placing it, provided it has not yet been processed for shipment.
Please contact us at help@quantumfrog.fun as soon as possible if you need to make changes.

8. What is your return policy?

We accept returns within 14 days of receiving your order.
Items must be unused, in original condition, and in the original packaging.
Please refer to our Refund Policy for detailed instructions.

9. Do I have to pay customs duties or taxes?

Customs duties, taxes, and import fees may apply depending on your country’s laws.
These fees are the responsibility of the customer and are not included in the product price or shipping cost.

10. What if I received a damaged or incorrect item?

If you received a damaged or wrong item, please contact us at help@quantumfrog.fun within 7 days of receiving your order.
We will arrange a replacement or refund for you promptly.

11. Is my personal information secure?

Yes, protecting your information is our top priority.
We use secure payment gateways and implement robust security measures to safeguard your data.
Please review our Privacy Policy for more details.

12. How can I contact customer service?

You can reach our customer support team via:

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).