Thank you for shopping at Yancheng Quantum Frog Network Technology Co., Ltd (“Company,” “we,” “our,” “us”).
We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within 14 days of receiving your order.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition that you received it
    • In the original packaging with all tags attached
  • Items that are damaged due to misuse, negligence, or normal wear and tear are not eligible for a return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Discounted or clearance items (final sale)
  • Personalized or custom-made products

3. Return Process

To initiate a return:

  1. Contact our customer service at help@quantumfrog.fun with your order number and reason for return.
  2. Our team will provide you with return instructions and the return shipping address.
  3. You are responsible for the return shipping costs unless the product was defective or incorrect.

Important:
We strongly recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7-14 business days.
  • Shipping costs are non-refundable, except in cases where the product was defective or incorrect.

5. Exchanges

  • We only replace items if they are defective, damaged, or if you received the wrong item.
  • If you need to exchange an item for the same product, please contact us at help@quantumfrog.fun.

6. Cancellations

  • Orders can be cancelled within 12 hours of placement, provided the order has not yet been processed or shipped.
  • If the order has already been shipped, you will need to initiate a return once you receive the item.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account again.
  • Contact your credit card company (it may take some time before your refund is officially posted).
  • Contact your bank.
  • If you’ve done all of this and still have not received your refund, please contact us at help@quantumfrog.fun.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Yancheng Quantum Frog Network Technology Co., Ltd
Room 350, 3rd Floor, Building B, No. 26 Xingfu Avenue, Sheyang County
Phone: +18645857736
Email: help@quantumfrog.fun