Thank you for visiting and shopping at Yancheng Quantum Frog Network Technology Co., Ltd (“Company,” “we,” “our,” “us”).
Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
- All orders are processed within 1–3 business days after receiving your order confirmation email.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing times may be delayed slightly. We will notify you via email if there are any significant delays.
2. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary depending on your shipping address and chosen shipping method.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 10–20 business days |
| Asia | 7–15 business days |
| Other regions | 15–30 business days |
Note: Delivery delays can occasionally occur due to factors such as customs processing, weather conditions, or high demand periods.
3. Shipment Confirmation and Order Tracking
- After your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
- Tracking numbers typically become active within 24–48 hours.
4. Customs, Duties, and Taxes
- Yancheng Quantum Frog Network Technology Co., Ltd is not responsible for any customs duties, taxes, or import fees incurred on international shipments.
- All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, customs clearance).
5. Lost or Damaged Shipments
- We are not liable for products damaged or lost during shipping.
- If your order arrives damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. Incorrect Shipping Information
- Customers are responsible for ensuring that all shipping information provided is correct.
- We are not responsible for orders shipped to incorrectly provided addresses.
- If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.
7. Shipping Restrictions
- We currently ship to most countries worldwide.
- However, certain destinations may have shipping restrictions due to regulations or carrier limitations.
- If we are unable to ship to your location, we will contact you promptly.
8. Contact Us
If you have any questions regarding your order or our Shipping Policy, please contact us at:
Yancheng Quantum Frog Network Technology Co., Ltd
Room 350, 3rd Floor, Building B, No. 26 Xingfu Avenue, Sheyang County
Phone: +18645857736
Email: help@quantumfrog.fun